Bundles

Terms and Conditions

Pass National terms

* Offers and rates are valid until 30/06/2022 for the purchase of a Pass National S, M, L, XL and XXL for calls, texts and internet mobile in mainland France, with no connection fee. Based on our fair use policy the bundle is limited to 1000 texts. The validity of a National Pass is 30 days from the date of its activation. When the Pass National credit allowance is exhausted or has expired, the standard rates will apply after a connection charge of € 0.15. Any use not included in the National Pass will be charged at the standard rate. Pass National can be activated from the available credit in a Lyca Mobile account and is therefore subject to auto renewal. Activation of the selected Pass National bundle will automatically be renewed every 30 days, subject to available credit in the Lyca Mobile account. To cancel the auto renewal of your Pass National bundle, simply dial * 190 # from your Lyca Mobile or, call customer service no later than 24 hours before the expiry date of the Pass National. National calls are charged per second. Only applicable to customers with a French Lyca Mobile number. Customers can buy only one plan within 30 days either the National plan or any other plan which contains data. If the customer needs more data they can activate the web pass Extra which will expire with the main bundle.

SMS is subjected to a fair usage policy of 100 SMS per day. Thereafter, standard pay as you go rates applies.

Customer should opt in with in 48hrs to get the bonus / extra data from the bundle purchase / activated date. Otherwise they will lose the opt-in promotion.

Calls & SMS terms

*Offers and rates are valid until 30/06/2022 for the purchase of a Pass Voice & text for calls and texts in mainland France only, with no connection charge. The validity of a Pass Voice & text is 30 days from the date of its activation. When the Pass Voice & text credit allowance is exhausted or has expired, the standard rates will apply after a connection charge of 0.15€. Any use not included in the Pass Voice & text will be charged at the standard rate. Pass Voice & text can be activated from the available credit in a Lyca Mobile account and is therefore subject to auto renewal. Activation of the selected Pass Voice & text bundle will be automatically renewed every 30 days, subject to available credit in the Lyca Mobile account. To cancel the auto renewal of your Pass Voice & SMS bundle, simply dial * 190 # from your Lyca Mobile or call customer service no later than 24 hours before the expiry of the Pass Voice & SMS bundle. National calls are charged per second. Only applicable to customers with a French Lyca Mobile number. Offer limited to 1 Pass per SIM card every 30 days.

Unlimited calls and SMS;

excluding the cost of service of special, premium and short numbers, maximum duration of a call 120 mins, calls and SMS up to 99 different recipients maximum over the period of the plan.

Lyca to Lyca terms

*Offers and rates are valid until 30/06/2022 for the purchase of a Appels and SMS 500, 600 and Lyca to Lyca L for calls, texts and internet mobile in mainland France, with no connection fee. Based on our fair use policy the bundle is limited to 1000 texts and 3000 minutes per customers for 30 days. The validity of a Lycapass is 30 days from the date of its activation. When the Lycapass credit allowance is exhausted or has expired, the standard rates will apply after a connection charge of € 0.15. Any use not included in the Lycapass will be charged at the standard rate. Lycapass can be activated from the available credit in a Lyca Mobile account and is therefore subject to auto renewal. Activation of the selected LycaPass bundle will automatically be renewed every 30 days, subject to available credit in the Lyca Mobile account. To cancel the auto renewal of your Lycapass bundle, simply dial *190# from your Lyca Mobile or, call customer service no later than 24 hours before the expiry date of the Lycapass. National calls are charged per second. Only applicable to customers with a French Lyca Mobile number. The offer is limited to 1 Lycapass per SIM card, every 30 days.

Retraction Right

You have the right to withdraw from the present contract, without giving any reason, within fourteen (14) days.

The withdrawal period shall expire fourteen (14) days after (a) the date of conclusion of the contract (b) the date of receipt of the goods for a contract including the supply of goods; However, you can exercise your right of withdrawal from the day of conclusion of the contract.

To exercise the right of withdrawal, you must notify us cs@lycamobile.fr or LYCA MOBILE SARL, customer service, 107 Boulevard Pereire – 75017 PARIS – your decision to withdraw from this contract by an unequivocal statement (eg letter by mail). You can use the retraction form provided.

In order to respect the withdrawal period, you just need to send us your communication on the exercise of the retraction right before the expiration date of the withdrawal period.

Standard pay as you go rates

Connection charge – 15cts

*Offer valid for 30 days, until 30/04/2022. Exceeding the validity period. National calls are billed per second, at standard rate with a 15ct connection charge & SMS will be charged 15ct/SMS. Only applicable for France LYCA MOBILE Customers.

Following Estonia and Slovenia prefixes have not been included in the bundles. And standard pay as you rates applies.

Terms and Conditions EU bundle

All in one

Offer valid until 30/06/2022 for the purchase of a 4h International Pass + 500MB, entitling to 4hours call to mainland France and 39 international destinations and 500MB data, with no connection charge. All data downloaded beyond the credit included in the International Pass 4h + 500MB will be charged at the standard rate. The validity of the International Pass 4h + 500 MB is 30 days from the date of activation. Any unused allowance in the international credit Pass 4h + 500 MB will not be transferred on the next period. When international credit Pass 4h + 500 MB is exhausted or expired, the standard rate will apply. Activation of the International Pass 4h + 500 MB is done from the available credit on a Lyca Mobile account and is therefore subject to top-up. At expiration, a message will be sent offering the option to renew or not the International Pass 4h + 500 MB. Applicable only to holders of a French Lyca Mobile number, offer limited to one 4h International Pass + 500MB per SIM card, every 30 days. Offer valid until 31/1/2021

SMS is subjected to a fair usage policy of 100 SMS per day. Thereafter, standard pay as you go rates applies.

Tout Inclus S

Offers and rates are valid 30/06/2022 under the following conditions: the purchase of a Tout Inclus S, for calls and texts made from mainland France, to the Philippines with no connection charge applied. Data usage is only valid from mainland France. The validity period of the Pass is 30 days from the date of activation. When the credit allowance is exhausted or expired then your calls will be charged at the national standard rate after a connection charge of €0,15. The Pass can be activated from the available balance on your Lyca Mobile account, and therefore subject to top-up. National calls are charged per second. International calls are charged per minute. Only applicable to customers in France with a French Lyca Mobile SIM. Offer limited to 1 Pass per SIM card every 30 days.

Tout Inclus M

Offers and rates are valid until 30/06/2022 under the following conditions: the purchase of a Tout Inclus M, for calls and texts made from mainland France, to the Philippines with no connection charge applied. Data usage is only valid from mainland France. The validity period of the Pass is 30 days from the date of activation. When the credit allowance is exhausted or expired then your calls will be charged at the national standard rate after a connection charge of €0,15. The Pass can be activated from the available balance on your Lyca Mobile account, and therefore subject to top-up. National calls are charged per second. International calls are charged per minute. Only applicable to customers in France with a French Lyca Mobile SIM. Offer limited to 1 Pass per SIM card every 30 days.

Tout Inclus L

Offers and rates are valid until 30/06/2022 under the following conditions: the purchase of a Tout Inclus L, for calls and texts made from mainland France, to the Philippines with no connection charge applied. Data usage is only valid from mainland France. The validity period of the Pass is 30 days from the date of activation. When the credit allowance is exhausted or expired then your calls will be charged at the national standard rate after a connection charge of €0,15. The Pass can be activated from the available balance on your Lyca Mobile account, and therefore subject to top-up. National calls are charged per second. International calls are charged per minute. Only applicable to customers in France with a French Lyca Mobile SIM. Offer limited to 1 Pass per SIM card every 30 days.

Lycapass 120

Offer valid until 30/06/2022 for the purchase of a Lycapass 120 only for calls from mainland France to a selection of destinations (details on Lycamobile.fr) with no connection charge. The validity of the pass is 30 days from the date of activation. When the credit of the Pass is exhausted or when the pass expires, the standard rate will apply after a connection charge of € 0.15. The pass selected will automatically renew every 30 days, subject to available credit. To cancel the automatic renewal of your pass, simply dial *190# from your Lyca Mobile or call customer service at the latest 24 hours before the expiry of the offer. If the customer cancels the automatic renewal or does not have sufficient credit after a period of 30 days, the Pass will not be renewed. International calls billed per minute. Applicable only to holders of a French Lyca Mobile number in the limit of one Lycapass 120 by SIM card and 30 day period.

Any other usage will be charged on the Standard rate. Short numbers Calls, calls to special and premium number calls & SMS and other value-added services are excluded from your allowance. Any unused minutes after the validity period will not be carried forward. Lyca Mobile reserve the right to amend or vary the terms of this promotion, or to withdraw this plan at any time on reasonable notice for New Customers. Any illegal, misuse or unethical activity will result in immediate suspension of the service. For more information please visit www.lycamobile.fr or if you require any support with this offer please contact customer service team on 322 via Lyca Mobile. Calls made within the France to either local, national, geographic or non-geographic numbers will be billed on a per second basis. Calls made to international destinations & numbers will be billed on a per minute basis with calls rounded up to the nearest minute. Offer valid until 30/06/2022

Pass International terms

Offer valid until 30/06/2022 for the purchase of a Pass International 30, 40, 50 and 120 only for calls from mainland France to a selection of destinations (details on Lycamobile.fr, calls to Algeria wataniya are excluded from the Pass international 40) with no connection charge. The validity of the Pass International 30, 40 and 50 is 14 days from the date of activation. The validity of the Pass International 120 is 30 days from the date of activation. Any unused credit included in the Pass will not be postponed. When the Pass International is no longer available or expires, or for any use not included in the offer, the standards rates will apply after a connection charge of €0,15. The offer can be activated from the available balance on your Lyca Mobile account, and therefore subject to top-up. When your Pass expires, a message will be sent offering you the option to renew or not your Pass. Applicable only to a French Lyca Mobile number. Offer limited to 1 Pass per SIM card every 14 or 30 days. Pass International 40 effective from 18/05/2017 Pass international 120 effective from 19/05/2017

World Pass

Offers and rates are valid until 30/06/2022 under the following conditions: World Pass (Pass) bundle is valid for calls and texts made from mainland France to mobiles and landlines in selected destinations worldwide (list available at lycamobile.fr) and to just landlines in Slovenia and Slovakia. Data usage is only valid in mainland France. Based on our fair use policy the bundle is limited to 1000 texts and 3000 minutes. The validity period of the Pass is 30 days from the date of activation. When the credit allowance is exhausted or has expired your calls will be charged at the national standard rate after a connection charge of €0,15. The Pass can be activated from the available balance on your Lyca Mobile account, and therefore subject to credit top-up. National calls are charged per second. International calls are charged per minute. Only applicable to customers in France with a French Lyca Mobile SIM. Customer may buy only one plan with in the 30 days either Pass National or World Pass.

Allowances will be deducted from the first plan purchased, if you have purchased more than one plan type with 30 days expiry.

Retraction Right

You have the right to withdraw from the present contract, without giving any reason, within fourteen (14) days.

The withdrawal period shall expire fourteen (14) days after (a) the date of conclusion of the contract (b) the date of receipt of the goods for a contract including the supply of goods; However, you can exercise your right of withdrawal from the day of conclusion of the contract.

To exercise the right of withdrawal, you must notify us cs@lycamobile.fr or LYCA MOBILE SARL, customer service, 107 Boulevard Pereire – 75017 PARIS – your decision to withdraw from this contract by an unequivocal statement (eg letter by mail). You can use the retraction form provided.

In order to respect the withdrawal period, you just need to send us your communication on the exercise of the retraction right before the expiration date of the withdrawal period.

International bundle minutes to UK calls does not include the minutes to call Isle of Man, Guernsey, Jersey & Channel Islands. It will be charged as PAYG rates from 39 ct/min.

The below prefix will be charged at the following rates

Connection charge:0.15

Connection charge:0.15

Webpass terms

Offer and rates are valid until 30/06/2022 for the purchase of WebPass 100MB, 500MB, 1GB, 3GB, 20GB & 50GB data bundles, allowing customers to access the Internet from their mobile, with no connection charge. The bundles will be valid for 14 & 30 days respectively, including the date of activation. Unused credit will not be carried forward after the expiry of these periods. When the data allowance is exhausted or has expired, standard rates will apply. The data bundles can be activated from the available balance in your Lyca Mobile account, and therefore, subject to auto top-up. When your data bundle has expired, a message will be sent to you reminding you to top-up your WebPass bundle and giving you the option of not renewing your WebPass bundle. Only applicable to customers with a French Lyca Mobile number. The offer is limited to 1 WebPass bundle per SIM card, every 30 days. National pass customers are only allowed to purchase Web pass extra when their data allowances are exhausted. Customers with a Web pass can purchase any National Pass. There is a restriction of 1 national bundle per customer a month.

Retraction Right

You have the right to withdraw from the present contract, without giving any reason, within fourteen (14) days.

The withdrawal period shall expire fourteen (14) days after (a) the date of conclusion of the contract (b) the date of receipt of the goods for a contract including the supply of goods; However, you can exercise your right of withdrawal from the day of conclusion of the contract.

To exercise the right of withdrawal, you must notify us –cs@lycamobile.fr or LYCA MOBILE SARL, customer service, 107 Boulevard Pereire – 75017 PARIS – your decision to withdraw from this contract by an unequivocal statement (eg letter by mail). You can use the retraction form provided.

To respect the withdrawal period, you just need to send us your communication on the exercise of the retraction right before the expiration date of the withdrawal period.

Offer valid until 30/06/2022 for the purchase of a pass Mali, only for calls from mainland France to Mali any network except premium number with no connection charge. Following prefix are excluded 22340, 22342 and 2235. The validity of the pass is 30 days from the date of activation. When the credit of the Pass is exhausted or when the pass expires, the standard rate will apply after a connection charge of € 0.15. Pass Mali is strictly for calls made from mainland France and cannot be used for roaming. The Pass selected will automatically renew every 30 days, subject to available credit. To cancel the automatic renewal of your pass, simply dial *190# from your Lyca Mobile or call customer service at the latest 24 hours before the expiry of the pass Mali. If the customer cancels the automatic renewal or does not have sufficient credit after a period of 30 days, the pass will not be renewed. National calls billed per second. International calls billed per minute. Applicable only to holders of a French Lyca Mobile number in the limit of one pass by SIM card and 30 day period.

SMS is subjected to a fair usage policy of 100 SMS per day. Thereafter, standard pay as you go rates applies.

Terms and Conditions : Pakistan Bundle Offer and rates are valid until 30/06/2022 for the purchase of a Pakistan Pass, entitling to 750 minutes to call Pakistan exclusively, with no connection fee. The validity of the Pakistan Pass is 30 days from the date of activation. When the credit allowance is exhausted or has expired, the standard rates will apply after a connection charge of € 0.15. Any use not included in the Pakistan Pass will be charged at the standard rate. The Pass can be activated from the available balance on your Lyca Mobile account, and therefore subject to top-up. International calls are charged per minute. Only applicable to customers with a French Lyca Mobile number. The offer is limited to 1 Pass Pakistan per SIM card and per period of validity.

Lycaworld Tunisia terms and conditions:

* Offer valid until 30/06/2022 for the purchase of a Lycaworld tunisia pass, only for calls from mainland France to Tunisia Lyca Mobile number with no connection charge. The validity of the pass is 30 days from the date of activation. When the credit of the Pass is exhausted or when the pass expires, the standard rate will apply after a connection charge of € 0.15. Lycaworld Tunisia pass is strictly for calls made from mainland France and cannot be used for roaming. The Pass selected will automatically renew every 30 days, subject to available credit. To cancel the automatic renewal of your pass, simply dial *190# from your Lyca Mobile or call customer service at the latest 24 hours before the expiry of the Lycaworld Tunisia pass. If the customer cancels the automatic renewal or does not have sufficient credit after a period of 30 days, the pass will not be renewed. National calls billed per second. International calls billed per minute. Applicable only to holders of a French Lyca Mobile number in the limit of one pass by SIM card and 30 day period.

Pass Malitel terms and conditions:

Rates are valid until 30/06/2022 on any calls made from Metropolitan France to Malitel and Sotelma networks in Mali, with a connection charge of 15cts/call. Calls charged per minute.

Morocco terms and conditions:

Excluding the cost of service of special, premium and short numbers, calls up to 10 different recipients maximum over the period of the plan.

Senegal Orange terms and conditions:

Offer valid from 31/10/2018 to 30/06/2022 . the purchase of a pass Senegal Orange, only for calls from mainland France to Senegal Orange and senegal other networks number with no connection charge and minutes will deduct 1:3 units. The validity of the pass is 30 days from the date of activation. When the credit of the Pass is exhausted or when the pass expires, the standard rate will apply after a connection charge of € 0.15. Pass Senegal Orange is strictly for calls made from mainland France and can be used for EU/EEA roaming. The Pass selected will automatically renew every 30 days, subject to available credit. To cancel the automatic renewal of your pass, simply dial *190# from your Lyca Mobile or call customer service at the latest 24 hours before the expiry of the pass Senegal Orange. If the customer cancels the automatic renewal or does not have sufficient credit after a period of 30 days, the pass will not be renewed. National calls billed per second. International calls billed per minute. Applicable only to holders of a French Lyca Mobile number in the limit of one pass by SIM card and 30 day period.

Philippines terms and conditions:

Lyca Mobile Philippines M & L plans (‘the offer’) inclusive allowances are for calls from France to Smart, Sun and PLDT numbers in Philippines. Plan wise calls are applicable to first dial 10 & 20 numbers for 30 days, other usage will be charged at standard rates. The offer is valid for 30 days from the date of purchase. A customer can have maximum three plans on their account during the 30 day validity period. The bundle is subject to Auto-renew after 30 days. Lyca Mobile reserves the right to replace or amend the offer, these terms and conditions or to withdraw the offer at any time on reasonable notice. Note that promotional credit (credit which Lyca Mobile has given to customers for free) cannot be used towards purchasing a bundle. The offer is for non-commercial, private, personal use only – Lyca Mobile reserves the right to withdraw or suspend the offer or to disconnect you if we suspect that the offer is being used for commercial purposes, for conferencing, if it is not being used in a handset (in a SIM box for example), Your bundle is subject to Auto-renewal and if you opt-in will automatically renew once it expires. We will remind you before it is due to be renewed, giving you the option to cancel. The renewal charges will be deducted from your main balance or through your payment card, depending on the initial activation method. To cancel Auto-renewal, dial *190# and follow the instructions. Please note that any auto- renewal cancellation request made on or after the expiry date will not be accepted. Promotional period: the offer is valid from 28/08/2018.

Retraction Right

You have the right to withdraw from the present contract, without giving any reason, within fourteen (14) days.

The withdrawal period shall expire fourteen (14) days after (a) the date of conclusion of the contract (b) the date of receipt of the goods for a contract including the supply of goods; However, you can exercise your right of withdrawal from the day of conclusion of the contract.

To exercise the right of withdrawal, you must notify us –cs@lycamobile.fr or LYCA MOBILE SARL, customer service, 107 Boulevard Pereire – 75017 PARIS – your decision to withdraw from this contract by an unequivocal statement (eg letter by mail). You can use the retraction form provided.

In order to respect the withdrawal period, you just need to send us your communication on the exercise of the retraction right before the expiration date of the withdrawal period.

Offer and prices valid until 30/06/2022 for the purchase of a Lyca World Pass. Applicable only for calls made from metropolitan France to the following destinations: Austria, Australia, Belgium, Norway, Germany, Ireland, Italy , Netherlands, Sweden, Poland, Denmark, Switzerland¸ United States, United Kingdom, Portugal, Macedonia and Tunisia without any connection cost. The validity period of the Lyca World Pass is 30 days from the date of activation. When the credit of the Lyca Monde pass is used up, or when it expires, the current standard rate applies, after a connection cost of € 0.15. Activation of the selected Lyca World pass will be automatically renewed every 30 days subject to available credit. To cancel the automatic renewal of your Lyca World pass, simply dial * 190 # from your Lyca Mobile or call customer service no later than 24 hours before the Lyca World Pass expiration date. If the customer cancels the automatic renewal or does not have sufficient credit after a period of 30 days, the Lyca World pass will not be renewed. International calls charged per minute. Applicable only to holders of a French Lyca Mobile number, within the limit of a Lyca World pass by SIM card and per 30 days period.

SMS is subjected to a fair usage policy of 100 SMS per day. Thereafter, standard pay as you go rates applies.

Retraction Right

You have the right to withdraw from the present contract, without giving any reason, within fourteen (14) days.

The withdrawal period shall expire fourteen (14) days after (a) the date of conclusion of the contract (b) the date of receipt of the goods for a contract including the supply of goods; However, you can exercise your right of withdrawal from the day of conclusion of the contract.

To exercise the right of withdrawal, you must notify us –cs@lycamobile.fr or LYCA MOBILE SARL, customer service, 107 Boulevard Pereire – 75017 PARIS – your decision to withdraw from this contract by an unequivocal statement (eg letter by mail). You can use the retraction form provided.

In order to respect the withdrawal period, you just need to send us your communication on the exercise of the retraction right before the expiration date of the withdrawal period.